Roblox Platform Access Case

We are publishing this record because we have been unable to obtain a substantive response through Roblox’s ordinary support channels. Between 20 July and 12 August 2026 we opened five support tickets, supplied every item of information requested of us, and were told on 24 July that our case had been escalated to a specialist. No specialist has contacted us. Our President wrote directly and was told that Roblox could not discuss the matter with him because he does not own the account. The account owner had been writing to Roblox continuously that entire time.

The affected communities are not social groups. They hold the development, testing, moderation and team administration for five active projects, including DELTARUNE: Tower Defense. While they remain locked we cannot publish updates, manage group-owned assets or administer our teams, and internal release dates have moved as a result.

The complete case file sets out the chronology, the affected communities and their group IDs, the support history, the business impact and the resolution we have asked Roblox to provide. It reproduces the correspondence in full, including every message Roblox sent us. Public redacted issue, reference L7-RBLX-2026-001-PUB, dated 13 August 2026.

We would prefer to resolve this directly with Roblox, and we have said so in every message on the record. This page exists so that our position is documented and open to scrutiny, not to pressure anyone.

Please do not contact Roblox staff, moderators or support agents about this matter on our behalf. The names of the individual support agents who replied to us have been removed from the published file for the same reason. They were doing their jobs and they are not parties to this dispute.

Representatives of the other party, press and legal enquiries: snowzbunz@lucky7entertainment.com , using the subject line [RBLX-L7] Group Support. We respond promptly.