Staff Handbook.

Lucky 7 Entertainment is an independent game studio building experiences on Roblox. We are a small team spread across several countries and time zones, and every person on it carries real weight. Your work goes directly into the games, the community and the platform.

This handbook explains how we work together: what we value, how we communicate, how work moves from an idea to something players can use, and what we expect of everyone who represents the studio. It applies to every member of staff, whatever your role, whether you are on a contract or volunteering.

You can meet the people behind the studio on our team page.

These are the principles on our How We Work page, and they are how we actually run.

• Small team, big output. No buffer roles and no passengers. What you make ships.
• Async by default. We work across time zones, so communication is deliberate, written and permanent. There are no mandatory stand-ups.
• Direct, not bureaucratic. If something is wrong, say so. If you have a better idea, pitch it to the person who owns the decision.
• High standards over high hours. We do not glorify crunch. Consistent, quality work beats occasional all-nighters.
• Ownership, not hand-offs. When something is yours, you see it through, ship it and stand behind it.
• Community is the product. Everything we build is for the players, and that shapes every decision.

We hold our conduct to the same standard as the work we ship.

• Respect for everyone, regardless of role, age, seniority, background or identity. Harassment, discrimination, slurs and bullying are not tolerated in any team or community space.
• Quality over speed. We do not ship what is not ready, and cutting corners to hit a date is never the right call.
• Honesty. Say when you are stuck, late or wrong. A problem raised early is almost always cheap to fix.
• Disagree in the right place. Disagreement with feedback goes to the person who gave it, or to your Project Director. It does not get aired publicly or on social media.
• Declare conflicts of interest. If you work with another studio, or a decision touches a friend or family member, say so and step back from that decision.
• Represent the studio well. In public, you are seen as part of Lucky 7. Do not speak for the studio unless it is your job to.

When conduct falls short, we start by gathering the facts and hearing from the person involved before deciding anything. Outcomes are proportionate, documented and fair, and reporting a concern in good faith is always protected.

Because we are asynchronous, written communication carries the team. Good communication here means:

• Use the studio's designated team channels for project work, so decisions are recorded and the right people can see them.
• Reply to messages from your lead or Project Director within a few days. If you cannot, say so and say when you can.
• If you are going to miss a deadline, say so before the deadline, not after it.
• If you are blocked by unclear scope, a missing dependency or a technical problem, flag it as soon as you know.
• Give feedback that is specific and actionable. "This doesn't feel right" is not enough; "the colors don't match the reference" is.

Long, unexplained silence is the one thing a small team cannot work around. If life gets in the way, a one-line message is enough.

Most of our team works remotely around school, other jobs and different time zones, and we build around that. How much time a role needs is agreed when you join and covered in your contract or agreement.

• Roles that track time use a standard working week of Monday to Friday, measured in your own time zone, so nobody's day is filed under someone else's calendar.
• Weekend work is never expected. If you choose to work at a weekend, it is recorded as extra time, not as part of your normal week.
• Planned time off is welcome. Tell your lead in advance and agree what happens to any active work.
• If you are ill or something unexpected happens, let us know as soon as you reasonably can. Deadlines can move.
• Volunteer and junior roles ask for consistency, not a fixed schedule.

We do not run crunch. If a plan only works by burning people out, the plan is wrong.

All work at Lucky 7 is organized as tasks. A task has a clear scope, a deadline, and acceptance criteria that say what "done" means, and everything is tracked in the studio's task system so there is one record of what was agreed.

1. Confirmed. A task is created and you accept it. Work starts only on confirmed tasks, never on a verbal or informal request.
2. In progress. You do the work, flagging anything that blocks you.
3. Submitted. You hand in the finished work with the files the task asks for.
4. Reviewed. The reviewer either accepts it or asks for specific revisions. Revisions are normal and expected.
5. Signed off. Accepted work is approved, and where the task carries payment, it is paid as your contract or agreement describes.

Some tasks are fully scoped before the money to pay for them is in place. When that is the case we say so clearly before you start, and you choose whether to take it on or pick up something else instead. Nobody holds it against you either way.

You are never obliged to accept a task, and declining one is fine. Say so promptly so it can go to someone else.

A lot of what you will see at Lucky 7 is not public yet: unreleased games, builds, designs, internal tools, and information about players and other team members. All of it stays inside the team.

• Do not share, post, stream or screenshot unreleased work, builds or internal tools outside the team.
• Keep project discussion in the team channels the studio designates, not in personal messages on other platforms.
• Treat other people's personal information, including players', as something you only use for the job in front of you.
• Confidentiality does not end when you leave. The obligations in your agreement carry on after your last task.

If you are unsure whether something can be shared, assume it cannot and ask first.

Many of the people who play our games are young, and some of our games are rated for all ages. Everyone who works with us is held to the standard a parent would expect. Our Parents page describes what we promise families, and every member of staff is part of keeping that promise.

• Never ask a player for personal information: real name, address, phone number, school, age, photos or anything that identifies them off the platform.
• Keep contact with players in public, moderated community spaces. Do not move a conversation with a player into private messages on another platform.
• Never offer gifts, items, money or special treatment to a player in exchange for anything.
• Our games use Roblox's chat filtering, and nothing we build is allowed to get around it.
• If a player tells you they are in danger, or you see something that suggests a child is at risk, report it to studio leadership straight away. Do not try to handle it alone.

Staff who are themselves under 18 are protected by the same rules from the other direction: project communication with them happens only in shared, logged team channels.

Our games, our website and our players' accounts are only as safe as the least careful account on the team. Our Cyber Security division leads this work, and everyone plays a part.

• Turn on two-factor authentication on every account that touches Lucky 7 work, including your Roblox account.
• Never share your password, sign-in links or session with anyone, including other members of the team. Nobody at Lucky 7 will ever ask you for your password.
• Only use the access you need for the task in front of you.
• If you think an account has been taken over, or you have spotted a security problem, report it immediately. Speed matters more than certainty.

People outside the team can report security issues through our responsible disclosure policy.

If something is wrong, we want to hear about it, whether it is about the work, a colleague, a player, a safety issue or the way the studio is run.

• For most things, talk to your lead or Project Director.
• If the concern is about your lead, or you would rather not raise it with them, go to studio leadership directly.
• Staff also have a private reporting channel that only HR can read, and it can be used anonymously.

Reports made in good faith are protected from retaliation, whatever the outcome. Retaliating against someone for raising a concern is itself a conduct violation.

People join Lucky 7 through our open roles. Each listing says whether the role is a contract or a volunteer role. Applicants must be at least 16, and anyone under 18 needs a parent or guardian's consent before starting work.

Pay, how it is calculated and when it is made are covered in your contract or agreement. This handbook does not set or change them.

You can step back from new work at any time, and you can end your engagement by giving the notice your agreement describes. When you leave, access to studio tools is removed, studio files and materials are returned or deleted, and work that was already accepted is still honoured.

This is the public edition of the Staff Handbook. Staff can read an internal edition, which adds the tools, procedures and contacts behind each section, from their dashboard after signing in.

Where this handbook and your signed contract or agreement say different things, your contract or agreement is what applies. Pay, payment timing and the terms of your engagement are covered in your contract or agreement, not here.

We review the handbooks when the way we work changes. Each edition carries a version number and the date it was last updated, and a change in substance gets a new version.

Questions about anything in it can go to support@lucky7entertainment.com.